PRIVACY POLICY

The following privacy policy [the “Privacy Policy”], designed and developed by Sustainity Zerowaste [the ‘Company’/‘us’], demonstrates and explains the Company’s policy on privacy and its commitment to comply with the Data Privacy legislations of Republic of India, including, the Information Technology Act, 2000; the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security and Procedures and Sensitive Personal Data or Information) Rules, 2011; thereby complying with the regulations that govern the use, collection and disclosure of proprietary information or personal data collected from our users [‘you’/‘user’] and duly published as required under all applicable Indian laws.

The Company hereby acknowledges that you care how your information is used, stored & shared, and as an ethically responsible company, we appreciate your trust towards such information. Company encourages you to read this Privacy Policy before using https://www.sustainity.shop/ [hereinafter referred as the ‘Website’/‘Platform’] created, managed and owned by the Company. By visiting the Website, you are accepting the methods and practices described in this Privacy Policy. This Privacy Policy does not apply to any non-personal information disclosed by you or collected by us or any personal information or data which is in public domain, or which is disclosed pursuant to applicable laws. The Company reserves all rights to modify the terms contained herein Privacy Policy at any given time. The modified Privacy Policy would be effective from the date on which such modified terms are published on the website.

This Privacy Policy explains:

what information we collect and why we collect it.
how we use or are obligated under legislation to use such information.
under what circumstances we disclose the information shared.
the choices we offer, including how to access and use such information.

COLLECTION OF INFORMATION

Nature of the collected information - Our website may at various junctures require you to provide us with the following personal information in accordance with subscription, checkout, membership, loyalty, shipping:

“contact information” (i.e., information that could be used to contact you such as name, postal address, email address and contact number as well as your computer’s unique IP address);
“demographic information” (e.g., city, orientation, PIN code, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer);
“financial information” (i.e., debit and credit card numbers and bank, one-time passwords (OTP) and other financial institution account numbers).

We emphasize that no sensitive personal information or data is collected about or from you without your consent. However, we may collect information or data voluntarily submitted by you including while making purchases on the website, in contacting the Company through the website, answering surveys and polls, entering loyalty programs, promotions and signing up for updates via email. Voluntary provision of information by you, including by the use of the website, will be deemed as consent.

However, you can visit most pages on the Website without giving us any information about yourself. In such cases, our systems may collect information that is sent over the internet without your control such as your IP address and other such information. We may also use external software tools to measure and collect session information, including Website response time, errors, length of visits to certain pages, etc.

CHILDREN & MINORS: Please note that nowhere on the website do we collect contact information or financial information from minors i.e., children under the age of 18 (eighteen) years which we have actual knowledge of. If you are under the age of 18 (eighteen) years, you may use the website only with the involvement of a parent or guardian.

You acknowledge and agree that any and all information that is provided by you on the website is provided by you voluntarily and at your own risk. While the Company would make all efforts to ensure the safety and security of the information provided for you, it shall not be responsible for any loss or theft of data. Please note that any information that is provided by you may be retained by the Company for (i) providing the services intended to be provided by the website; and (ii) for meeting its obligations under applicable law. Even if you delete your user account on the Website, the Company may have to retain the information provided by you for a period of 3 years until the same can be removed from its servers, and for compliance with its obligations under law (if any).

You shall be responsible for the accuracy of the information provided to the Company for the use of the website. If there is any mistake in or change to the personal information provided by you for the use of the website, you shall immediately notify the Company at connect.sustainity@gmail.com. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the website. Where the Company has reasons to believe that the information provided by you on the website is incorrect, the Company may restrict you from using the Website.

Purpose for which information is collected and retention of data - We use the requisite information, as may be required from time to time, to help us efficiently perform transactions, and to provide the services intended to be provided by the website. We may use your personal information to make the website more relevant for your needs towards creating and publishing content and resources that may be useful to you. The Company uses customer details to send out newsletters; however, you can always unsubscribe if you do not wish to receive the newsletters. The Company may also use your information for internal business purposes, such as analysing, managing its businesses, understanding statistics and growth of business.

Your information collected from the website may be combined with other information collected by the Company via other online or offline sources, with demographic information and other information that is available in the public domain.

We do not retain any personal information or data received by us longer than it is necessary for achieving the above purposes, unless otherwise required under any applicable legislations in India.

SHARING OF INFORMATION

The information that we collect about you is critical to our business. We respect and value this information, and do not intend to jeopardize the flow of information between our customers and the website. Therefore, we are not in the business of selling this information to other websites or businesses. There are very limited circumstances where we do share some customer information to our authorized partners or agencies for business growth, outreach and expansion. The Company shares customer information only as described below and only with entities that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy. However, Sustainity Zerowaste shall not be responsible or liable to test the accuracy and/or veracity of such information provided by you.

Third party service providers: We work with other companies and individuals to perform functions on our behalf. Examples include fulfilling the services sought to be provided on the website, and processing UPI, debit and credit card payments and providing customer service. Further, for instance, your payment information, such as debit or credit card numbers and expiration date, etc. will be processed by the respective banks and /or third-party payment gateway, if you wish to make any purchases on the website. Furthermore, in order to perform functions and/or provide services as per our Terms of Use, your personal information that we collect may be stored on a remote server managed by a third party that ensures the same level of data protection as prescribed under Information Technology (Reasonable Security Practices and Procedures) Rules, 2011 to be followed mandatorily. These third-party service providers have access to personal information needed to perform their functions but may not use it for any other purposes. In such cases, we often require these service providers to enter into agreements with us regarding the secrecy and confidential handling of your information.

Company/Business transfers: The Company reserves the right to sell, transfer or otherwise share some or all of its assets, information and data in connection with a sale of assets; a merger, acquisition, or reorganization; or filing for bankruptcy. You will have the opportunity to opt out of any such transfer if the planned processing of your information by the purchaser differs materially from that set forth under this Privacy Policy.

Other disclosures - We may disclose your personal information –

On orders from any competent Court of Law as per legislations laid down in India;
On orders or directions for disclosure by any Central/State Government agencies; duly allowed under Indian legislatures to procure such information for purposes of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences;
In order to protect and defend the rights, property, IP or any other direct or indirect interests of the Company.
Whenever we transfer personal information to countries outside India in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted under every applicable and enacted laws including but not limited to the Information Technology Act, 2000; the Digital Personal Data Protection Act, 2023 and the rules framed thereunder.

With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.

The Company will not be responsible or otherwise liable for any use or disclosure of your contact information by a third party to whom the Company is allowed to disclose your contact information under this Privacy Policy.

INFORMATION SECURITY

In order to prevent unauthorized access to sensitive information, it is important for you to monitor those who have access to your password and to your computer.

We reveal only the last four digits of your credit card numbers when confirming an order. We only and solely transmit the entire credit/debit card number to the appropriate credit/debit card company/bank during processing/cancellation of an order.

We maintain all physical, electronic safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). While the Company shall seek to implement appropriate and lawful market practices and security policies for the protection of your personal information, it shall not be liable for improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any 3rd parties that receive any user’s personal data that are beyond the reasonable control of the Company including acts of Central/State Government, computer/system hacking, unauthorized access to computer data and storage devices and storage technology, hardware, computer crashes, breach of security and encryption, etc.

The Website may provide you with the opportunity to post information for display in areas of the Website that are accessible to viewing by the general public ("Public Areas"), including, but not limited to, bulletin boards, chat rooms and user-submitted concert or other event reviews. This Privacy Policy does not apply to any information that you submit for use in such Public Areas. By submitting such information for display in Public Areas, you assume and consent to the risks and sole liability and damages arising as a result of such information being displayed, or any form of liability suffered by you in relation to such disclosure of such information in Public Areas.

USER ACCESS TO INFORMATION

When you access your account, there is a variety of information that you will see. This is designed to allow you to update any changed information and view the information that you entered previously. This information is sensitive, and it is necessary to both protect this information and keep it current in order to have the best experience at our Website.

USER CHOICES WITH REGARD TO ACCESS OF INFORMATION

General - You have the right to refrain from providing any information. However, this may have an impact on use of the Website and on the ease of using certain unique features of the Website.
Customer Communication - If you do not want to receive e-mail or other mail from us, please adjust your account settings regarding e-mail contact preferences.

This website uses Cookies. Cookies are small text files that the website stores on your user device. You may change your cookie settings, however, if your browser does not accept cookies from this website, you may not be able to access or use all features of this website.

EXTERNAL LINKS

As per our discretion, we may offer third party links/sites on the Website. These third party links/sites have their own independent and separate privacy policies. Therefore, we are not liable for the contents or information and/or activities on the links/sites and how the links/sites use or disclose your personal information.

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and rules made there under, the Grievance Officer for the purpose of your personal sensitive information as governed by this Privacy Policy is Mr. Pranay Maheshwari and can be reached at connect.sustainity@gmail.com.

DISPUTE RESOLUTION

If any dispute, difference or disagreement (“Dispute”) arises during the subsistence of this Privacy Policy or thereafter, in connection with validity, interpretation, implementation or an alleged breach of any provision(s) of this Privacy Policy, (“Issue”) or regarding a question, including the question relating to use of sensitive personal information as per the rules/policies, such Dispute(s) or Issue(s) shall be referred to a Sole Arbitrator (mutually decided by all parties in such dispute). The Arbitration proceedings shall be governed as per the Arbitration and Conciliation Act, 1996. The place of the Arbitration shall be at Allahabad, Uttar Pradesh. The Arbitrator’s ‘Award’ shall be a reasoned award and shall be in writing. The costs of Arbitration process shall be borne equally by all parties under such dispute. The Arbitration proceedings shall be conducted in English language.

CHANGES TO THIS PRIVACY POLICY

We may from time to time, make changes to this Privacy Policy.

By using the Website, you accept our privacy practices, as outlined in this Privacy Policy. Sustainity Zerowaste reserves the sole right to update, add, modify, or alter this Privacy Policy at any time without prior notice. We will post any new or revised policies on the Website or send you an email notification regarding the same.

MISCELLANEOUS

Severability: If any provision(s) of this Privacy Policy is/are held to be invalid or unlawful or unconstitutional; then such provision(s) shall be seen as if they were never a part of this Privacy Policy; and all other provision(s) of this Privacy Policy shall be in full force.

No Waiver: Any delay or failure by the Company in exercising or enforcing any right(s) or provision(s) of this Privacy Policy will not constitute a waiver of such right or provision.

Force Majeure: The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to Acts of God, natural calamities such as floods, earthquakes, cyclones, storms, fire, or any other natural disaster; epidemic(s) & pandemic(s), Central/State imposed lockdown(s) or shutdown(s) or restriction(s); acts of terrorism or, armed conflict; and, labour or trade union strike(s). The Company may at any time, in its sole discretion and without advance notice to you, cease operation of this Website and the provision(s) of its services.

Notices: All notice(s) given to any user by the Company or by any user to the Company shall be in writing and in the English language only. Such notice(s) shall be sent by e-mail or mailed by a prepaid nationally/internationally recognized courier service or Speed Post/Registered Post via India Post to the intended recipient(s) at the address set out below, or any changed address that is notified by either Party;

Notice to the Company:
Email: connect.sustainity@gmail.com

Notice to the User(s):
Email address provided by you (the user) at the time of registration on the Website.

JURISDICTION & GOVERNING LAW

This Privacy Policy is governed by the provisions of Indian law, including but not limited to the following:

The Indian Contract Act, 1872;
The Digital Personal Data Protection Act, 2023;
The (Indian) Information Technology Act, 2000;
The (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
The (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011;
The Arbitration and Conciliation Act, 1996.

This Website originates from the State of Uttar Pradesh in India. This Privacy Policy will be governed by the laws that are applicable in the State of Uttar Pradesh. By using this Website, you consent to the jurisdiction and venue of the courts located in Uttar Pradesh, India in connection with any action, suit, proceeding or claim arising under or by reason of this Privacy Policy.

HOW TO CONTACT US

For any question(s) or concern(s) about this Privacy Policy, please contact us at connect.sustainity@gmail.com